Frequently Asked Questions

Here are answers to the most commonly asked questions. If you do not find the answer you are looking for, click the link at the bottom of this page to ask us directly.

What is Direct Primary Care?

Direct primary care is a patient physician relationship that is more personalized and accessible than what most are familiar with today in a traditional fee for service clinic.  For an affordable monthly membership fee that covers 85-90% of primary health care services the direct primary care physician works only for the patient with easy access and relaxed and more comprehensive visits allowing for a better healthcare experience and a higher quality of care.

Is Direct Primary Care the same as Concierge or VIP Medicine?

The terms are often used interchangeably. All models focus on putting the patient first and choose to work only for the patient but carry different benefits, costs and services.

What medical services are included in my membership?

  • Primary Care Office Visits
  • Comprehensive Annual Exams emphasizing prevention and personal health goals
  • In-office tests, treatments and procedures such as EKG, blood oxygen test, urinalysis, blood sugar test, strep test, pregnancy test, flu test, mono test, B12 shots, Toradol shots, antibiotic shots, steroid shots, oxygen, breathing treatments, skin biopsies, joint and bursa injections, cryosurgery electrosurgical treatments, iontophoresis for hyperhidrosis, overnight pulse oximetry and more.  A comprehensive list is available to members.
  • Laboratory Tests

What other benefits are included in my Membership?

  • Physician and Staff who know you
  • Same or next day appointments
  • 24/7 access to your doctor
  • Email, phone, virtual communication with your doctor
  • Small practice size

What does it cost to become a member?

  • Age 12-19 $30/month with parent/guardian membership
  • Age 20-44 $50/month
  • Age 45-64 $75/month
  • Age 65+ $100/month

Why would I pay extra for a direct primary care membership
when I already have health insurance?

Health insurance is not health care. We have been conditioned to think that having health insurance means getting health care. That is no longer true.  With high deductible insurance plans, health care costs often come directly out of pocket in the form of co payments and other fees because people never actually reach their annual deductible requirements.  Our goal is to help you avoid or minimize severe or chronic conditions that trigger high out of pocket costs, to improve access to your own personal physician and to deliver a better patient experience and outcome.

How long does it take to get an appointment?

Patients are seen the same or next day in most cases.

How long do office visits typically last?

Visits typically last from thirty to ninety minutes. We will allow for whatever time you need or appointments may also be quick if you are in a hurry.

Can I be seen by the doctor without an appointment?

We prefer that you call us first to tell us you need to be seen so we can make sure your physician has all the time needed to address your concerns.  If you do not have an appointment and must be seen by a physician, we will do our best to find a slot in the schedule.

Will you see my family?

Yes.  We are an ideal primary care solution for families and offer Family Memberships at a discount.  We provide child and adolescent, youth and collegiate health services including yearly checkups, sports and camp physicals, sore throats, allergies, asthma and much more.

How do I contact you if I have a problem?

Always call 911 if you are having a medical emergency.  You may contact yourMD physician by cell phone after hours for urgent health concerns.  You may contact yourMD physician by email for less urgent concerns.  You may contact our office during regular hours by phone and email.  Regular office hours can be found on our contact page.

What if I need to see a specialist?

yourMD will be the quarterback of your care and will coordinate referrals to specialists if needed.  

What if I need to go to the emergency room or a hospital?

While yourMD physician will be available to you by phone and email, there may be medical situations that require more advanced care than he can provide in the office.  In these cases, you would be advised by the doctor to present to an Emergency Room.  In the event of a medical emergency, patients are advised to call 911 before calling our office so that evaluation and treatment can begin as soon as possible by EMS. yourMD physician does not directly admit patients to the hospital.  Please let us know if you are admitted. Even if we are not the treating physician, we want to always be aware of your healthcare activities.

What happens when my doctor is out of town?

yourMD physicians and our staff are available to answer phone calls, messages and help coordinate your health care needs even when out of town. There will always be a physician available locally if needed.

How do I pay for services?

Each patient member pays annual or monthly membership fees.

Are there co-pays or additional costs not included in
the membership fee?

There are no co-pays or additional costs for most tests and services that are included in your membership fee.  Medication prescriptions filled at our in-house pharmacy carry a small cost outside of your membership fee. When there is fee for a test or service, we will notify you beforehand.

What about medication, tests and services not provided
by yourMD?

Any medications, vaccines, tests and services provided outside of our office are not include in the membership.  Many of our patients discover that our prices for labs, medication and testing cost LESS than using their insurance.

Do I still need health insurance if I
join yourMD?

Yes.  A Direct Primary Care program combined with a low cost high deductible health insurance plan provides better access and service at the primary care level while maintaining financial protection via insurance for serious,catastrophic and unplanned illnesses.

Will you bill my insurance plan for office visits?

No.  We do not contract with any private health insurance or government insurance plans that require that we file claims.

Will my health insurance reimburse me for office visits or
put it toward my deductible?

Maybe, but you should contact your insurance company directly to ask.  If your insurance plan allows for out-of-network coverage and reimbursement, we can provide information for you to submit to your insurance company for reimbursement or to put toward your deductible for certain procedures or costs incurred. Medicare and Medicaid do not allow reimbursement for our services.

Will my insurance plan reimburse my membership fee?  
Is it tax deductible?

Currently membership fees cannot be reimbursed by insurance plans and health savings accounts cannot be used to pay membership fee. That said, insurance reimbursement and tax laws change and evolve over time.  We recommend you consult with your insurance broker.